The Foundational Change Toolkit for Quality Professionals

6:15 p.m.
Go To Meeting Conference

Peter de Jager

Peter de Jager is a keynote speaker/writer/consultant on the issue of managing change of all shapes and sizes in all types of organizations.

He has published hundreds of articles on topics ranging from Problem Solving, Creativity and Change to the impact of technology on areas such as privacy, security and business. His articles have appeared in The Washington Post, The Wall Street Journal, The Futurist and Scientific American.

His presentations and workshops are highly interactive, fun, irreverent to mistaken ideas and most distinctively - provocative. He forces (entices?) the audience, by demonstrating conflicts between their stated beliefs and behaviours, to think differently about what they thought they knew.

You can view much of his work at or contact him at 

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Due to the current situation with Coronavirus the TASSQ Board has decided to continue with monthly free online events until further notice, in support of the QA community!

Event Speaker: Peter de Jager

Every manager involved with Quality, regardless of industry sector, will agree on the validity of this simple statement: “Quality is an ongoing process. There’s no final destination where we can stop and rest on our laurels.”

This statement comes with a hidden imperative: Constantly increasing Quality requires Constant Change.

This is evident in the overlapping S-Curves in Maturity models. We reach Quality limits within existing approaches and must shift to new process to achieve greater levels of quality.

Each process shift requires a Change to processes that allowed us to achieve existing Quality levels.

This means that while much of Quality Assurance is about making sure processes become part of the Culture, there’s a critical requirement for bringing Change about, sometimes having to disrupt processes and cultures that have resulted in huge gains with respect to Quality. In these situations, Machiavelli’s quote always comes to mind;

There is nothing more difficult to take in hand, more perilous to conduct, or more uncertain in its success, than to take the lead in the introduction of a new order of things.

There are good reasons for the popularity of this quote, changing what’s working, in order to work better… is difficult.

This webinar will address two topics:

1. The Virginia Satir Change Process – with attention paid to the inevitable connection to Maturity Models.

2. A Template for communicating any type of Change.

Who should attend? : Anyone and everyone mandated to make things better.

Takeaways: The additions to their Quality Assurance Toolkit they will take away?

1. An understanding of a Change Process Model that explains WHERE resistance originates, and the different phases involved in accepting a Change – whether it is externally imposed, or internally demanded.

2. A Communications framework supported by the Change Model, that focuses on the key questions underlying the resistance to ANY Change and the need to tailor management responses to those questions that are unique to their Change Initiative.